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Shipping & Returns |
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OUR DELIVERY POLICY
We will deliver flowers and gifts anywhere in and around Brisbane.
Deliveries are not guaranteed on Public Holidays, Saturday afternoons or Sundays.
Same day delivery from Monday to Friday is possible so long as the order is placed before 2pm AEST. Same day delivery on Saturdays is possible so long as the order is placed before 12noon AEST.
If your delivery is urgent please phone us on 07 3368 2321 for up-to-the-minute advice on delivery availability.
Delivery for Funeral Orders
We treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Add Comments About Your Order section:
- Full name of the deceased
- Name and address of the funeral home and name and phone number of a relative will be needed
- Date and time of the funeral
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply us with the recipient’s:
- Full name
- Ward name or number
- Hospital name and address
- Whether the recipient is a patient/resident or part of the staff
For hospital and nursing home deliveries, we recommends sending flowers and gifts that are already arranged in a container. Please note:
- Do not send loose cut flowers as there are usually limited suitable vases available
- Most hospitals do not allow plants
- Some hospitals do not allow flowers in intensive care or other special care units
Delivery to Ships
Please allow 24 hours for the delivery to be processed. The following information is needed to process the order smoothly. This information can be included in the Add Comments About Your Order section:
- Name of shipping line
- Name of ship
- Cabin number/deck number
- Exact time of departure
- Whether the recipient is a passenger or crew member
Delivery to Hotels & Holiday Resorts
For deliveries to Hotels & Resorts, please supply us with the recipient’s:
- Hotel or Resort name
- Room name or number and address
- Whether the recipient is a guest or part of the staff
Delivery on Public Holidays
Please be aware that we cannot guarantee delivery on Public Holidays as we may be closed. |
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